Terms of Service

1. Introduction

Welcome to Landmark Facilities Solutions. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Landmark Facilities Solutions is the service arm of Landmark Operation Group Ltd, a company registered in England and Wales. References to "we", "our", "us" refer to Landmark Facilities Solutions and Landmark Operation Group Ltd.

2. Our Services

We provide property maintenance coordination services across London and Essex. Our services include:

• Reactive and breakdown maintenance coordination
• Planned preventive maintenance scheduling
• Vendor and contractor management
• Inspections, compliance and reporting
• Void property turnarounds
• Access and keyholder coordination

We act as a coordination service, connecting property owners with vetted contractors. We are not a construction or repair company and do not directly perform maintenance work.

3. Service Requests

When you submit a service request through our website, email, WhatsApp, or phone, you agree to provide accurate and complete information about your property and the required maintenance. You are responsible for ensuring that any information you provide is truthful and not misleading.

We reserve the right to refuse any service request at our discretion, including but not limited to requests that are illegal, dangerous, or outside our scope of services.

4. Quotes and Pricing

Our coordination fees are clearly displayed on our website and are payable before we commence work on your request. These fees cover our coordination and management services only.

Contractor costs for labour, materials, and parts are quoted separately. You will receive a quote from the contractor before any work begins, and you must approve the quote before work proceeds. All contractor quotes are provided by third-party contractors, and we are not responsible for their accuracy or completeness.

We reserve the right to change our coordination fees at any time. Any changes will be communicated on our website and will apply to future service requests only.

5. Payments

Coordination fees are payable online before we commence coordination of your service request. We use secure third-party payment processors to handle all transactions. We do not store your payment card details.

Contractor costs are payable directly to the contractor unless otherwise arranged. We are not responsible for any disputes regarding contractor payments, though we will assist in resolving issues where possible.

6. Cancellations and Refunds

If you cancel a service request before we have started coordination work, you may be eligible for a full refund of the coordination fee. Once we have begun coordination (including sourcing contractors, arranging access, or scheduling), the coordination fee is non-refundable.

For monthly retainer clients, cancellations must be provided in writing with at least 30 days' notice. No refunds are provided for partial months.

Contractor deposits or cancellation fees are subject to the contractor's own terms and conditions, which will be communicated to you before approval.

7. Access and Keyholding

You are responsible for ensuring that contractors can access your property at the scheduled times. If you arrange access through our keyholder coordination service, you authorise us to manage access on your behalf.

We are not liable for any loss or damage arising from access arrangements where you or your tenants fail to provide access as agreed. Additional charges may apply for missed appointments or re-attendance fees charged by contractors.

8. Contractor Workmanship

All contractors in our network are vetted for qualifications, insurance, and references. However, we do not directly supervise their work and are not responsible for the quality or completion of work performed by contractors.

If you are dissatisfied with work performed by a contractor, we will assist in mediating the issue and, where appropriate, arrange for remedial work through the same or an alternative contractor. Any disputes regarding contractor workmanship must be raised with us within 14 days of completion.

We are not liable for any indirect or consequential losses arising from contractor workmanship, including but not limited to loss of rental income, guest cancellations, or property damage beyond the repair in question.

9. Emergency Services

Our emergency coordination service is available 24/7 for genuine emergencies that pose an immediate risk to property, safety, or health. We reserve the right to determine whether a request qualifies as an emergency.

Emergency coordination fees are charged at a higher rate due to the urgency and out-of-hours nature of the service. Contractor emergency call-out rates also apply separately and will be communicated before dispatch where possible.

10. Limitation of Liability

To the maximum extent permitted by law, Landmark Facilities Solutions and Landmark Operation Group Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services.

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the total coordination fees paid by you in the six months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Landmark Facilities Solutions and Landmark Operation Group Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of our services, breach of these Terms, or violation of any applicable law.

12. Website Use

Our website is provided for informational purposes only. We do not guarantee that the website will be available at all times or free from errors or viruses. You are responsible for implementing appropriate security measures to protect your devices.

You may not copy, reproduce, distribute, or create derivative works from our website content without our express written permission.

13. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Landmark Facilities Solutions or its licensors and is protected by copyright and other intellectual property laws. The Landmark Facilities Solutions name and logo are our trademarks and may not be used without our prior written consent.

14. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume any responsibility for the content or practices of third-party websites. Your use of third-party websites is at your own risk.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised. Continued use of our services after any changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: info@landmarkoperationgroup.co.uk
• Phone: +44 07517 875592
• WhatsApp: +44 07517 875592
• Post: 2nd Floor College House, 17 King Edwards Road, Ruislip, London HA4 7AE
• Contact Page: https://landmarkops.co.uk/contact-us/